Shipping policy

Effective Date: 01/2026

This Shipping Policy applies to all online orders placed through WickedWellness.net. In-person purchases made at our physical location do not involve shipping and are not subject to this policy.

Shipping Eligibility

Wicked Wellness ships CBD products only to locations where such products are legal. It is the customer’s responsibility to ensure that CBD products are permitted in their state, county, or jurisdiction.

We reserve the right to cancel or refuse any order that cannot be shipped legally.

Order Processing Time

  • Orders are typically processed within 1–3 business days
  • Orders placed on weekends or holidays will be processed the next business day
  • Processing time does not include shipping transit time

We reserve the right to delay processing due to inventory availability, compliance verification, or unforeseen circumstances.

Shipping Methods & Carriers

We ship orders using reputable carriers such as USPS, UPS, or FedEx (carrier selection may vary).

Shipping method options and rates are displayed at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order size and weight
  • Shipping destination
  • Selected shipping method

All shipping fees are non-refundable.

Delivery Estimates

Delivery times are estimates only and are not guaranteed. Wicked Wellness is not responsible for delays caused by:

  • Carrier service disruptions
  • Shipping carriers
  • Weather conditions
  • Incorrect or incomplete addresses provided by the customer

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Wicked Wellness is not responsible for:

  • Packages delivered to an incorrect address due to customer error
  • Delays or losses caused by address inaccuracies

Additional shipping fees may apply for reshipment.

Delivery Confirmation

Delivery confirmation provided by the carrier constitutes proof of successful delivery. Once an order is marked as delivered, Wicked Wellness is not responsible for lost, stolen, or misplaced packages.

We recommend customers ship to a secure location.

Lost, Stolen, or Damaged Packages

Lost or Stolen Packages

If a package is marked as delivered but cannot be located, the customer must contact the shipping carrier directly. Wicked Wellness is not responsible for stolen packages after delivery confirmation.

Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery at alexa@wickedwellness.net with:

  • Order number
  • Clear photos of the damaged product and packaging

Claims submitted after 48 hours may not be eligible for resolution.

Refused or Undeliverable Shipments

If a shipment is refused or returned as undeliverable due to:

  • Incorrect address
  • Failure to receive the package
  • Local restrictions

The customer is responsible for all shipping costs. Refunds, if applicable, will exclude original shipping fees.

Shipping Restrictions

We do not ship to:

  • Locations where CBD products are prohibited

We reserve the right to update shipping restrictions at any time.

In-Person Purchases

Wicked Wellness products may also be purchased in person at:

5045 Robinson Canyon Road
Ellensburg, WA 98926
United States

In-person purchases do not require shipping and are considered final unless otherwise stated in our Refund & Return Policy.