Refund policy

Effective Date: 01/2026

Wicked Wellness operates under strict compliance requirements due to the regulated nature of CBD products. By placing an order on WickedWellness.net, you agree to the terms outlined below.

 

Return Eligibility

 

Due to health, safety, and regulatory restrictions, CBD products are eligible for return only if they are completely unopened, unused, and sealed in their original packaging.

To qualify for a return:

  • The return request must be submitted within 14 days of delivery
  • The product must be unopened, unused, and in original, factory-sealed packaging
  • The product must be returned in resalable condition
  • Proof of purchase is required
  • A Return Authorization (RA) must be issued prior to return

Returns that do not meet all eligibility criteria will be denied.

 

Non-Returnable Items

 

The following items are non-refundable and non-returnable:

  • Opened, used, or tampered products
  • Products with broken or missing seals
  • Sale, clearance, or promotional items
  • Gift cards
  • Free or bonus items
  • Returns requested after 14 days from delivery

 

Return Authorization Required

 

All returns require prior approval.

To request a Return Authorization, contact: alexa@wickedwellness.net

Include:

  • Order number
  • Reason for return
  • Photos showing the product is unopened and sealed

Unauthorized returns will not be accepted or refunded.

 

Return Shipping

 

  • Customers are responsible for all return shipping costs
  • Original shipping charges are non-refundable
  • Returned items must be shipped using a trackable carrier
  • Wicked Wellness is not responsible for lost or damaged return shipments

 

Refund Processing

 

Once an approved return is received and inspected:

  • Refunds are issued to the original payment method only
  • Refunds are processed within 5–10 business days
  • Shipping fees are not refunded

If the returned product shows signs of use, damage, or tampering, no refund will be issued, and the item will not be returned to the customer.

 

Damaged, Defective, or Incorrect Orders

 

If your order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery.

Please include:

  • Order number
  • Clear photos of the product and packaging

Approved claims may result in a replacement or refund, at our discretion.

Claims submitted after 48 hours will not be eligible.

 

Chargebacks & Payment Disputes

 

Customers agree to contact Wicked Wellness directly to resolve any issues before initiating a chargeback or payment dispute.

Submitting a chargeback for an order that complies with this policy may result in:

  • Account restrictions
  • Denial of future purchases

We fully document and contest chargebacks when appropriate.

 

CBD Regulatory Disclaimer

 

Wicked Wellness products comply with the 2018 Farm Bill and contain less than 0.3% Delta-9 THC by dry weight. Due to federal and state regulations governing CBD products, exceptions to this return policy cannot be made.

 

Contact Information

 

For all return requests or questions: alexa@wickedwellness.net